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How do I block in-store card purchases?

You can easily block in-store card purchases, using Internet Banking or your Mobile Banking App  here’s how:

Mobile Banking App

  1. Update the App to the latest version & log in
  2. Go to the Card management menu item
  3. Select your card from your card list
  4. Click on Card controls
  5. Deactivate in-store purchases by clicking the (Australia and/or International) toggles off, within the In-Store purchases section (to reactive, just click the toggles back on)

Download Mobile Banking App user guide

Internet Banking

  1. Log in to your Internet Banking
  2. Click on the Cards icon in the top navigation bar
  3. Select Card management and complete the Two-Factor Authentication
  4. Click on Card controls alongside the relevant card
  5. Deactivate in-store purchases by clicking the (Australia and/or International) toggles off, within the In-Store purchases section (to reactive, just click the toggles back on)

Cards FAQs