Member Relationship Consultant
- Face to Face Sales and Service Role
- Thriving Adelaide Based Branch
- Supportive and high performing environment.
We C U SA
At Credit Union SA we are as passionate about our state as the over 54,000 people who choose us for their everyday banking needs. They know that we are here to help them thrive because we are South Australians too! We are a member owned organisation, which means we put our members interests at the centre of what we do, so our focus is on them, their families, and communities.
We use our profits to benefit our members and the local community to help South Australians thrive. That’s our purpose and what we do every day through our partnerships with local organisations such as Zahra Foundation, St John’s Youth Services and Foodbank SA. The education community is also part of our identity, with our School Impact Program offering essential funding for schools we’ve pledged $1 million dollars over the next ten years to support future generations in our great state.
Thrive at Credit Union SA
At Credit Union SA, we want you to feel comfortable and empowered in your work. We value and support diverse thinking, collaboration and innovation. We are committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from people of all backgrounds, experience and cultures.
We appreciate people who have integrity, a desire to help others and the motivation to work to their full potential. We love to see our staff grow and succeed in their careers, so they can thrive, and with many of our staff having progressed their careers with us, we think we are doing something right.
Understanding thriving comes in many forms, we offer a range of benefits for our staff including a free on-site gym, a paid day off to celebrate your birthday, and another paid day off each quarter to help you do the things that fill your cup. That’s 5 extra days of leave on top of career development opportunities and a range of discounts through our staff banking benefits and special deals and offers all year round from our partners.
About the Role
We’ve recently been recognised as providing ‘The Best Customer Service’ because we are there for our members providing personalised service. We have an opportunity in our Head Office - Retail Branch for a sales and customer service star to join our award-winning front-line team assisting our Members with all aspects of their financial needs and ensuring the enhancement of their member experience.
This will be achieved by ensuring members are serviced efficiently, all transactions are processed accurately and all requests relating to financial transactions and services are handled in a friendly and timely manner. The part time role will work face to face with our members and being part time means having availability to work varying hours with flexibility to work up to 38 hours per week.
We’re looking for people who possess banking and or retail experience and are passionate about providing exceptional customer service and sales of financial products and services, are self-starters and are seeking a new challenge within a high-performance team environment. We’re also looking for people who hold the ambition to grow their career with us in the future and full training and mentoring will be provided to set you up for success from the outset.
About You
To be successful in this role you will have experience within customer service and sales skills in either financial services, retail or any other professional services environment, not be shy when it comes to promoting our service and products and have excellent communication skills to back this up. You will also be great at quickly building rapport with a diverse range of clients, offering personalised service and maintaining a high level of attention to detail whilst doing so. You will also need to be available to work a variety of shifts Monday to Friday, between 8am and 8pm as well as be available on Saturdays 8am to 2pm.
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
For a copy of the position description, please visit our website.
Applications in Microsoft Word or pdf format only should be addressed to the attention of Alesia Stargatt, People & Development Officer.
Quoting Reference Number: V0296