Application Support Analyst

Join Credit Union SA

  • Purpose & Values Driven Organisation
  • Highly Motivated Team Environment
  • Core Business Applications Focus

About Credit Union SA

Credit Union SA is one of South Australia’s largest credit unions, with over 50,000 people trusting us to provide their everyday banking needs to help them thrive. We are a member owned organisation, so it’s our members – everyone who banks with us – who collectively own us. This means that it’s them, their families and communities who are our top priority and that we channel our profits back to support our members and the local community.

Our purpose is to help South Australians thrive and one of the ways that we bring this to life is through our connection with the community. One example of this is raising over $450,000 for South Australian schools because we believe that education plays an extremely important role in transforming communities.

Working for Credit Union SA

Working for Credit Union SA means being part of a company that encourages you to bring your whole self to work, supports you to be your best and enables you to thrive. We mean it when we say we value and encourage diverse thinking, collaboration and promote innovation. Our desire to build a workforce that is as diverse as the communities we support means we are an inclusive, equal opportunity employer and we encourage applications from all backgrounds and communities.

We value people with integrity, a willingness to help others and the determination to perform to the best of their abilities. We are also really proud of the careers we have helped to build and the feeling of belonging that is part of working at Credit Union SA and with a number of staff spending more than a couple of decades with us, we think we have something right in that formula.

We also offer a great range of staff benefits including flexible work arrangements, gender-neutral parental leave, a casual dress code, an on-site gym, support to develop and grow your career, great rates on home and personal loans, discounts on general insurance products as well as discounted health insurance through our partnership network to name a few.

About the Role

In this role, you will report to the Digital & Core Systems Manager and will be responsible for the timely execution of quality test services and providing an approval and release function for software product releases.

As the Application Support Analyst, you will need to work to fixed product release lifecycles as well as to shorter agile lifecycles used by internal project teams.

Other tasks you will be required to undertake in this role will include but not be limited to the following:

  • Employment of a range of testing techniques and methods to identify, record and manage defects.
  • Execution of test cases and scripts.
  • Validation of software functionality against its business and functional requirements.
  • Testing approaches including System Integration Testing, User Acceptance Testing, Regression and Functional testing

Whilst testing shall primarily be concerned with compliance against requirements and specifications, it is assumed that you will also apply knowledge and consideration to accessibility, compatibility, performance, security, stability, sociability and usability.

You will also provide a separation-of-duties function to the software developers, and will provide release management support, requiring a close working relationship with the development team, and ensuring that software developed (internally or by third parties) has met agreed quality and deployment requirements before being released into production environments.

Between test cycles and during times of low test activity, you will be required to provide further support to the business across the following key areas:

  1. Expertise in the usage and knowledge of applications - Provide application guidance to the business, work with the business and our vendors on core system changes which could entail reviewing and providing feedback documentation, contributing to the design of solution, etc.
  1. Production support including the management, triage and resolution of issues – Provide application support in the leadership and resolution of issues on applications ensuring that any issues are resolved in a quick and safe way from a member and staff perspective. The production support also includes working with auditors as well as providing support to other regular regulatory activities.
  1. Support the delivery of business initiatives – provide system support to the business on the delivery of initiatives for applications and projects as agreed. Support could include the introduction of new features, fees, interest rate changes, etc.

You will also be using a range of software tools to carry out tasks and maintain records of test, release, defect, incident, change and problem activity, including: JIRA, Confluence, Ivanti Service Manager, and other test case-management tools.

By joining our team you will be working with a team of people who pride themselves on delivering an exceptional member and customer experience within a professional environment.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Applications in Microsoft Word or pdf format only should be addressed to the attention of Lilly Bourlotos, People & Performance Consultant

Quoting Reference Number: V0224

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