Credit Union SA - Internet Banking Security

Security and privacy are of paramount importance to you and to us. While we do our utmost to ensure security and confidentiality, there are steps you should take to enhance your security and to protect yourself against identity theft.

Operating any kind of financial service such as a cheque book, credit or debit card, telephone banking or Internet Banking, requires members to exercise due care to self-protect against fraud. In some circumstances, contributory negligence could lead to personal liability for fraudulent acts perpetrated on members' accounts.

The following information is provided as a guide to assist you in protecting the information on your computer. It is not an exhaustive list and is intended for information purposes only.

Do keep your computer access ids and passwords confidential and secure.
Do choose your password carefully. Choose a password that uses a combination of characters, numbers, and symbols.
Change your password regularly.
Be alert when using a PC for banking and other transactions in public areas such as Internet cafes.
Install reputable virus software and ensure that it is updated regularly. Check with your local software supplier on the best software for you.
Install reputable anti-spyware software and ensure this software is regularly updated. Check with your local software supplier on the best software for you.
Install a personal Internet firewall to provide extra protection for your computer. Check with your local software supplier on the best software for you. For more information on personal firewalls, visit the Australian High Tech Crime Centre website.
Always logon to Credit Union SA Internet Banking by first visiting the Credit Union SA public website and entering www.creditunionsa.com.au (URL) into the address bar. Alternatively, you can access the website by saving the address in your 'Favourites Folder'.
When using your Visa card to pay for online purchases, always make sure you are accessing a secure site.
When you've finished using the Internet Banking service, make sure you click on Logout to exit.
Close your Internet browser after logging out of each Internet Banking session.
Turn off your computer when it is not in use.
Check the 'Last Logged In' information in each internet banking session - report promptly any irregularities to us.
Report suspected security breaches immediately. If you are concerned that another person has ascertained your password, you should immediately change it and advise us by calling 08 8202 7634.
Check your statements for any transactions that look suspicious.
Cancel any card that has been used fraudulently.

Do not access banking sites from a link in an email. For more information on fake e-mails, visit Australian High Tech Crime Centre.
Never, in response to any email, provide your personal or security details, including your Access Code, membership ID or Internet Banking password.
Do not open, run, install or use programs or files obtained from a person or organisation you do not know or is not a reputable vendor.
Do not open email attachments from unknown sources. Email is one of the prime movers for malicious viruses. Delete any emails you think are suspicious. Delete the email from your 'Inbox', and delete it again from your 'Deleted' folder, or 'Sent' folder if you have forwarded on the email.
Never open an executable (.exe file) retrieved or received online unless you are expecting it from a trusted source.
Do not leave the screen idle for long periods or leave PC unattended.